1. Hinsichtlich eines Ihnen einzuräumenden Rückgaberechts von Waren verweisen wir auf unsere geltenden AGB der Teaflavor Ltd. und auf die Seite: Versand & Rücksendungen dieser Website. Überdies verweisen wir auf unsere vor Abschluss eines Kaufvertrages mit Ihnen erfolgende Widerrufsbelehrung.
2. Mögliche Kundenbeschwerden lösen wir im guten Einvernehmen mit unseren Kunden.
3. Hinsichtlich möglicher Fragen oder Probleme Ihrerseits auch in Bezug auf die Aufgabe von Bestellungen erreichen Sie uns über unser Kontaktformular auf dieser Website. Sie erhalten immer eine persönliche Antwort und individuelle Bearbeitung Ihrer Anfrage.
4. Eine Datenschutzerklärung von Teaflavor Ltd. finden Sie auf dieser Website unter: Shoprichtlinien/Datenschutz und unter der Seite: Datenschutz auf dieser Website.
Teaflavor Limited ensures that your privacy is protected when you use our services. Therefore, we have created a Privacy Statement to explain how your personal information is processed and protected. Any changes to this Privacy Statement can be viewed online at any time on our website.
Unless otherwise stated below, the provision of your personal data is not required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it will have no consequences. This applies only to the extent that no other indication is made in the subsequent processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.
Server log files
You can visit our websites without providing any personal information. Every time you access our website, usage data is transmitted by your Internet browser and stored in log data (server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the volume of data transferred and the requesting provider. This data is used exclusively to ensure the trouble-free operation of our website and to improve our services. It is not possible to assign this data to a specific person.
When opening a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is based on Art. 6 (1) lit. a DSGVO with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation. Your customer account will then be deleted.
Collection, processing and use of personal data for orders
Hosting services provided by a third party provider
As part of processing on our behalf, a third-party provider provides hosting and website display services on our behalf. This serves to protect our legitimate interests in a correct presentation of our offer, which are overriding in the context of a balancing of interests. All data collected in the course of using this website or in forms provided for this purpose in the online store as described below are processed on its servers. Processing on other servers only takes place within the framework explained here.
This service provider is based in Germany.
Use of e-mail and postal address for the sending of direct advertising
We use your e-mail and postal address, which we have received in connection with the sale of goods or services, for the electronic and postal sending of advertising for our own goods or services that are similar to those that you have already purchased from us, unless you have objected to this use. The provision of the e-mail and postal address is necessary for the conclusion of the contract. Failure to provide them will result in no contract being concluded. The processing is based on Art. 6 (1) lit. f DSGVO from the legitimate interest in direct advertising. You can object to this use at any time by notifying us. The contact details for exercising the objection can be found in the imprint. You can also use the link provided for this purpose in the advertising e-mail. This does not incur any costs other than the transmission costs according to the prime rates.
Forwarding of the e-mail address to shipping companies for information about the shipping status
The purpose of forwarding is to inform you by e-mail about the shipping status. The processing is based on Art. 6 (1) lit. a DSGVO with your consent. You can revoke your consent at any time by notifying us or the shipping company, without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation.
Use of PayPal
Under the links below you can find out how to manage (including disabling) cookies in the main browsers:
Use of Google Analytics
On our website, we use the web analytics service Google Analytics of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). The data processing serves the purpose of analyzing this website and its visitors. For this purpose, Google will use the information obtained on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
Use of the remarketing or "similar target groups" function of Google Inc.
On our website, we use the remarketing or "similar target groups" function of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). This function serves the purpose of analyzing visitor behavior and visitor interests.
Your data may also be transmitted to the USA. An adequacy decision of the European Commission is available for data transfers to the USA.
The processing is carried out on the basis of Art. 6 (1) lit. f DSGVO for the legitimate interest of targeting visitors to the website with advertising by displaying personalized, interest-based advertising ads to visitors to the provider's website when they visit other websites in the Google Display Network.
You have the right to object at any time to this processing of personal data relating to you based on Art. 6 (1) f DSGVO for reasons arising from your particular situation.
To do this, you can prevent the storage of cookies by selecting the appropriate technical settings of your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You will then not be included in the conversion tracking statistics.
Use of "Double Click" (Google)
Use of Google Optimizer
We may also use the service "Google Optimizer". Google Optimizer allows us to track the effect of various changes to a website (e.g. changes to input fields, design, etc.) as part of so-called "A/B testing". Cookies are placed on users' devices for these testing purposes. Only pseudonymous user data is processed in the process.
Use of Google Tag Manager
Furthermore, we may use the "Google Tag Manager" to integrate and manage Google's analysis and marketing services on our website.
If you wish to object to interest-based advertising by Google marketing services, you can use the settings and opt-out options provided by Google: http://www.google.com/ads/preferences.
Use of Facebook Remarketing
We use on our website the remarketing function "Custom Audiences" of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; "Facebook").
Use of Amazon Web Services
We use the service Amazon Simply Email Service ("SES") of Amazon Web Services, Inc, P.O.. Box 81226, Seattle, WA 98108-1226, USA. The data is stored exclusively in a European data center (EU). Of course, there are strictly limited access rights on our part and the data is automatically encrypted. AWS has joined the so-called Privacy Shield agreement as a company. You can find more information about AWS and data protection at https://aws.amazon.com/de/compliance/eu-data-protection/ and at https://aws.amazon.com/de/privacy/.
Use of YouTube
On our website, we use the function for embedding YouTube videos from YouTube LLC. (901 Cherry Ave., San Bruno, CA 94066, USA; "YouTube").
YouTube is a company associated with Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") affiliated company.
The function displays videos deposited with YouTube in an iFrame on the website. The option "Extended data protection mode" is activated. As a result, YouTube does not store any information about visitors to the website. Only when you watch a video is information about it transmitted to YouTube and stored there.
Duration of storage
After complete processing of the contract, the data will initially be stored for the duration of the warranty period, thereafter taking into account statutory, in particular tax and commercial law retention periods, and then deleted after expiry of the period, unless you have consented to further processing and use.
Right of objection
Insofar as we process personal data as explained above in order to protect our legitimate interests that prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you will only have the right to object if there are grounds arising from your particular situation.
After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.
Rights of the data subject
You are entitled to the following rights according to Art. 15 to 20 DSGVO if the legal requirements are met: right to information, to correction, to deletion, to restriction of processing, to data portability.
In addition, according to Art. 21 (1) DSGVO, you have the right to object to processing based on Art. 6 (1) f DSGVO and to processing for the purpose of direct marketing.
Contact us if you wish. The contact details for data protection are as follows:
Contact person for data protection and data protection officer.
For questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data and revocation of consents granted, please contact:
Room 747, 7/F, 3, Salisbury Road, TST
999077 Hong Kong
Right to complain to the supervisory authority
In accordance with Art. 77 DSGVO, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.
Responsible for personal data
Room 747, 7/F, 3, Salisbury Road, TST
999077 Hong Kong
Managing Director: Alexander Becker
Last update: 07.08.2021
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